Privacy Policy

1. About This Policy

TrustATrader is dedicated to safeguarding your privacy and handling your personal information securely and responsibly. This policy explains how we do this and what information we collect when:

You access our website (trustatrader.je).
You submit inquiries through our website.
You express interest in working with us.

By accessing our website, you agree to the collection and use of your personal information as outlined in this Privacy Policy.

2. Definition of Personal Data

Definition of Personal Data

Personal data refers to any information that identifies an individual, either directly or indirectly. In this context, it includes the personal details you provide through the Trust a Trader website trustatrader.je

By submitting your personal data, you consent to its use as outlined in this Privacy Policy.

Please take the time to read this Privacy Policy in full to ensure you fully understand it.

3. Who Are We?

Trust a Trader is a leading service and maintenance provider, connecting customers with trusted professionals across various trades.

Trust a Trader Limited is a company registered Jersey, United Kingdom.

4. How do we take your information?

We collect your information when:

You request a service or make an enquiry
You visit the Trust a Trader website (see our Cookie Policy)
You submit a review or feedback
You subscribe to receive marketing updates

5. Information we collect from you

When you request a service, we gather personal details to process your enquiry and provide top-quality service. This may include:

When you make a booking, we collect information such as:

Your full name
Your home or business address
Your phone number
Your email (for confirmations, estimates, and feedback)
Payment details for deposits or cancellations
Any reviews or feedback you submit
Your marketing preferences (opt-in or opt-out)

When you access the our website www.trustatrader.je

We automatically gather data about the device you use to access Trust a Trader’s website. This may include:

Device type (mobile, computer, tablet, etc.)
Cookies
Operating system
IP address
Browser information (e.g. type, language and history)
Access times
Settings
Referring website addresses
Additional device data needed to provide services
General location data (e.g., city or neighborhood)

6. Your Data Protection Rights

Under the Data Protection Act 2018, you have the following rights:

Right to Access – You can request copies of your personal data.
Right to Rectification – If your information is incorrect or incomplete, you can ask us to correct or update it.
Right to Erasure – In certain circumstances, you can request that we delete your personal data.
Right to Restrict Processing – You can ask us to limit how we use your data in specific situations.
Right to Data Portability – In certain cases, you can request that we transfer your data to another organisation or directly to you.

7. Recruitment

If you’re interested in working with us, you can send your CV to info@trustatrader.je. This may include:

Personal details (name, address, phone number, email, etc.)
Education background
Employment history
Salary history
Other related details

We use this information to assess your application. If you’re unsuccessful, we will delete your details within 30 working days. If you wish to be considered for future opportunities, we can keep your details on file for up to 12 months with your written consent. You can withdraw this consent at any time in writing.

8. How we use your information

We only use your personal data when there is a lawful basis to do so, such as fulfilling a booking, responding to your requests, or when you’ve given consent (e.g., opting into marketing communications).

Your information helps us:

Maintain internal records
Send service-related emails (quotes, booking confirmations, feedback requests, reminders)
Improve our services
Send marketing communications if you have opted in
Customise our website based on your interests

9. Who Has Access to Your Information?

We implement security measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure. We do not sell, share, or lease your personal information to third parties.

We take every reasonable step to secure your data, but we cannot be held responsible for unauthorised access by third parties. You may restrict the collection or use of your data at any time – refer to the “Your Choices” section of this policy.

10. How and Where Do We Store Data?

All data collected through this website is owned and managed by Trust a Trader.

We retain personal data only for as long as necessary, in line with this Privacy Policy.

If you have opted into marketing communications, we will store your details in accordance with our selected email marketing platform.

11. Profiling

We may analyse your personal data to better understand your interests and preferences. This allows us to send you relevant updates and offers.

12. Your Choices

We will only contact you for marketing purposes if you have given prior consent. We will not share your details with third parties.

You can update your marketing preferences at any time by contacting our Data Protection Officer at info@trustatrader.je

You also have the right to:

Request a copy of the personal data we hold about you
Correct inaccuracies in your information
Withdraw your consent and request data deletion

We value customer feedback to improve our services. If you submit comments or reviews, we may publish them on our website. If you prefer not to have your feedback displayed, please let us know.

13. Changes to This Statement

We may occasionally update this Privacy Policy to reflect changes in company practices or legal requirements. We encourage you to review it periodically.

14. Contact Information

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at info@trustatrader.je.

Address: Parade,

4 Bagatelle Rd,

Five Oaks,

Jersey, JE2 7TT

Telephone : 01534 865505